INCON Research, Inc.

INCONnecticut Computer Help for Small Business and Home User

 

ROXIO Software Burns More Than a CD

Having recently purchased a new Dell PC with a CD burner I was pleased to see that it included Roxio software for burning and managing CD's and files which I wanted to use for backup to replace my Zip drive. When you first bring up the Roxio Project Selector it shows you the option for the "Take Two" backup feature, but when you click on it it says you have to upgrade to the "Platinum Edition" to use this. Figures.

So, rather than buying online for $99, I found it at COSTCO for $69, bought it and installed it. When I went and clicked on the "Take Two" backup feature it came up with "not supported in your version" or something like that. So I emailed Roxio to see what was amiss. Below is my request and reply.

 Posted At: 06:56:54.000 05/25/2002
 Posted To: banter@roxio.com
 Subject: Just bought a new Dell PC and

I Just bought a new Dell PC and upgraded the installed Easy CD to the Platinum edition. When I installed it recognized the OEM version and said that "it was already installed and no need to update this program." It then installed the rest of the Platinum programs.

 I want to use Take Two two automate data backup but it the says "it's not supported in your version, you have to upgrade to the platinum edition." Do I have to uninstall and reinstall the whole Platinum edition to get this feature or is there a work around?

Thanks,

Marty

Hello from Roxio Tech Support,

We received your email and feel that the following information should help:

Unfortunately, due to compatibility issues the Take Two feature is not supported under Windows XP. Take Two® was developed when the Window 95 operating system and smaller hard drives were the rule. As hard disk drives grew in size it became evident that Take Two was not the best backup solution. In the case of some newer CD burners, that use USB or PCMCIA, we also found that there weren't any DOS based drivers. Since our software does its file verification and restore from DOS, on these systems the software was rendered useless.  Then in our testing under Windows XP it became evident that users would not have a good experience with the application under this OS. We decided we did not want to risk any incompatibility issues with the new Windows XP OS.  We apologize for this inconvenience.

If you have any other questions regarding this issue or would like to speak with a Roxio representative, please feel free to contact us again.

Thank you for contacting Roxio Technical Support.
 

The Postscript. I found an excellent shareware program called Zip Backup to CD

Details at http://www.dh.dk/zipbackup/ Highly recommended, $19 to register.